1. When you travel to another city, do you prefer to stay in a hotel or with friends?
When I travel to another city, I prefer to stay in a hotel rather than with my friends. I do not like to be an inconvenience to my friends; also I like to have privacy. When I get up in the morning, I can move freely without the awkwardness of being in someone else’s home. I know everything in the hotel is mine to use, so I do not have to worry about my friend getting upset if I touch something I was not supposed to. I can come and go as I please without being afraid of disturbing anyone. Also if I am traveling I like to relax, so it is nice to have someone else clean up after me.
2. How should employees in the hospitality industry be trained?
Employees in the hospitality industry should be constantly evaluated. They should practice friendly ways of answering common questions. Everyone should be taught what to do if they do not know an answer to a question, and how to deal with uptight people. Employees should know how to handle difficult situations with grace. They should be taught organization skills. And most of all do they should do their jobs professionally and efficiently.
3. What qualities should people who work in hotels have?
I think hotel employees should be helpful and knowledgeable at the front desk. They should be warm and friendly. The receptionists should know the tourist spots of the city and where there are good restaurants. The room service should be quiet, almost unseen, and respectful for people's privacy. Everyone in the hotel should always answer with a smile and never make a guest feel unwelcome.
4. How do you think hotels could attract more guests?
A hotel can create its own buzz by the services it provides, and by how it provides them. Hotels can attract more guests with excellent and memorable service. The best advertisement is word of mouth. If a hotel can provide a guest with a remarkable experience and good advice, that hotel will leave a lasting impression. Be sure that guests will tell their friends. A hotel can exist or not exist in the mind of a traveler. It is up to the hotel and its employees to make a lasting impression with good advice, useful tips, and excellent service.
